6v999 Privacy Policy

Introduction & Scope

6v999 ("we", "our", "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy explains how we collect, process, and protect your personal information when you use our website, mobile platform, and related services.

By using any of 6v999's services, you agree to the terms of this privacy policy. Our services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors, and any such information discovered will be deleted immediately.

What Information We Collect

2.1 Registration & Identity Information

When you create an account at 6v999, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Identity document details required for age verification
• Account login credentials (password stored in encrypted form)

2.2 Transaction & Financial Information

To process financial transactions, we collect:

• Deposit and withdrawal amounts and history
• Payment reference details sent via bKash, Nagad, Rocket, Upay, or bank transfer
• Bank account number or mobile banking number (for withdrawals only)

Full card or bank account details are not stored on our servers; third-party payment gateways are used where applicable.

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record:

• Game types played, bet amounts, and result history
• Bonus and promo claim details
• VIP level progress and cashback transactions
• Self-exclusion or limit-setting preferences

2.4 Technical & Device Information

Information collected automatically while you use our platform:

• IP address and geographic location (at country level)
• Browser type, operating system, and device model
• Login time, session duration, and page view data
• Cookie and similar tracking technology data

Purpose of Information Use

6v999 uses your information for the following legitimate purposes:

• Account management: To complete registration, verify identity, and secure your account.
• Financial transactions: To accept deposits, process withdrawals, and maintain financial records.
• Service improvement: To personalize your gaming experience and enhance platform quality.
• Fraud prevention: To detect unauthorized access, manipulation, and financial fraud.
• Responsible gaming: To monitor excessive gaming risk and provide support.
• Customer support: To effectively resolve your questions and complaints.
• Legal obligations: To comply with applicable laws and regulations.
• Communications: To send important policy updates, security alerts, and account-related notifications.

Marketing messages will not be sent without your explicit consent. You can opt out of marketing communications at any time.

Cookie Policy

6v999 uses cookies and similar technologies to maintain platform functionality and improve user experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality. Disabling these will prevent the platform from working properly.
• Functional cookies: Remember your language preferences, page layout, and personalized settings.
• Analytics cookies: Collect platform usage statistics to help improve services. This data is aggregated and anonymized.

4.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling certain cookies may limit some platform features.

Information Sharing & Disclosure

6v999 does not sell your personal information to any third party. Information may only be shared in the following limited circumstances:

5.1 Service Provider Partners

We engage trusted third parties to deliver specific technical services — such as payment processing, cloud hosting, or IT security. These partners may only access the information needed for their specific task and are contractually bound to meet our privacy standards.

5.2 Legal Obligations

Information may be disclosed due to a court order, government directive, or legal requirement. In such cases, we will provide only the minimum information necessary.

5.3 Fraud & Security

Information may be shared with relevant authorities to prevent cybercrime, identity theft, or financial fraud.

5.4 Business Transfers

If 6v999 ever becomes part of a business transaction (such as a merger or acquisition), user information will only be transferred after ensuring the terms of this privacy policy are upheld.

Data Security Measures

To protect your personal and financial information, 6v999 uses industry-standard technical and administrative security measures:

• SSL/TLS encryption: All data transmitted between the website and servers is carried over encrypted connections.
• Data encryption: Sensitive stored data (such as passwords and payment information) is kept in encrypted form.
• Access controls: Only authorized personnel have limited access to user data, and all access is logged.
• Regular security audits: Audits are conducted regularly to identify system vulnerabilities.
• Firewall & intrusion detection: Unauthorized access attempts are monitored in real time.
• Two-factor authentication: Two-factor authentication is available for additional account security.

If a security breach occurs, 6v999 will notify affected users as soon as possible and take the necessary steps.

Data Retention Period

We retain your information only for as long as needed to fulfill the relevant purpose or meet a legal obligation:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial and transaction data is retained for a defined period after account closure as required by law.
• Marketing preferences: Marketing communication data is deleted after you withdraw your consent.
• Technical logs: Kept for a defined period for security and technical analysis purposes.

After the defined period, data is securely deleted or anonymized.

Your Rights

As a 6v999 user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Right to restrict processing: You may request that we limit the use of your information for specific purposes.
• Right to object: You may object to marketing communications or certain types of data processing.
• Right to portability: You may request your information in a structured, machine-readable format.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

Protection of Minors

6v999's services are strictly for individuals aged 21 and above. We do not knowingly collect information from or allow account creation by anyone under 21.

If we become aware that someone under 21 has created an account, that account and all associated information will be deleted immediately, and any financial balance will be returned.

Parents and guardians should monitor their children's online activity and use parental control software to keep them away from gambling-related sites.

International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh — particularly for cloud hosting or technical services. In such cases, we ensure that:

• Organizations receiving the data maintain adequate data protection standards.
• Appropriate contractual safeguards are in place.
• The security and privacy of the data are maintained at all times.

Policy Changes

6v999 may update this privacy policy from time to time — due to technical changes, new services, or legal requirements. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to the email address registered to your account.
• Display a notification banner on the platform if necessary.

Continued use of the platform after the updated policy is published will be taken as your acceptance of the new policy.

Contact & Complaints

For any questions, requests, or complaints regarding privacy, please contact us:

• Email: [email protected]
• Support Type: 24/7 Live Chat & Email (Bengali and English)

Our privacy team will review your request and take appropriate action. If you feel that your complaint has not been resolved satisfactorily, you have the right to file a complaint with the relevant authority.